Privacy Policy
This Privacy Policy explains how Lavin Pharma (M) Sdn. Bhd. collects, uses, protects, and manages your personal information when using our website, services, and online platforms.
1. Company Information
This website is operated and managed by Lavin Pharma (M) Sdn. Bhd., the company behind multiple beauty, skincare, wellness, lifestyle, and business-related brands under the Lavins – The Ultimate Beauty group.
Our associated brands include:
- Vaadi Herbals
- De Leaf
- GGOM BELLE
- Pinky Tonky
- Lavins Solutions
Any references to “we”, “our”, or “us” in this Privacy Policy refer to Lavin Pharma (M) Sdn. Bhd. and its associated brands.
2. Information We Collect
We may collect personal and non-personal information such as:
- Full name
- Email address
- Phone number
- Delivery or billing address
- Order details and purchase records
- Customer enquiries, feedback, or reviews
- Career application details and resumes
- Website browsing data, cookies, and device information
3. How We Collect Information
Your information may be collected when you:
- Submit a contact form
- Submit a career application form
- Contact us by email, phone, or social media
- Make purchases through online platforms
- Subscribe to promotions or newsletters
- Browse our website or interact with our content
4. How We Use Your Information
We may use your information for the following purposes:
- To respond to enquiries and customer support requests
- To process orders, returns, refunds, and product-related issues
- To improve our products, services, website, and customer experience
- To review career applications
- To send promotional updates when consent is provided
- To maintain business records
- To comply with legal and regulatory requirements
5. Online Marketplace Orders
Our products may be available through third-party online marketplace platforms, including Lazada, Shopee, and TikTok Shop.
Orders placed through these platforms are subject to the respective platform’s own terms and conditions, privacy policy, return policy, refund policy, payment policy, delivery policy, and dispute resolution process.
- Lazada orders will follow Lazada’s terms, conditions, return, refund, and privacy policies.
- Shopee orders will follow Shopee’s terms, conditions, return, refund, and privacy policies.
- TikTok Shop orders will follow TikTok Shop’s terms, conditions, return, refund, and privacy policies.
Lavin Pharma (M) Sdn. Bhd. may only receive limited order-related information from these platforms when necessary for customer service, fulfilment, delivery support, return support, refund support, or product issue investigation.
6. Cookies and Website Tracking
Our website may use cookies to improve user experience, analyse website traffic, remember preferences, and improve website performance.
You may choose to disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.
7. Sharing of Information
We do not sell, rent, or trade your personal information. Your information may only be shared when necessary with:
- Delivery and logistics service providers
- Payment gateway providers
- Website hosting or technical support providers
- Online marketplace platforms
- Government authorities when required by law
- Professional advisers, auditors, or legal representatives where necessary
8. Data Protection and Security
We are committed to protecting your personal information. Suitable physical, electronic, and administrative procedures are used to safeguard information from unauthorised access, misuse, loss, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
9. Third-Party Links
Our website may contain links to third-party websites, marketplace stores, or social media pages. Once you leave our website, we are not responsible for the privacy practices, content, or security of those external platforms.
10. Marketing Communications
With your consent, we may send updates about new products, promotions, events, campaigns, and company announcements.
You may unsubscribe or withdraw consent from marketing communications at any time by contacting us.
11. Retention of Information
We will only retain personal information for as long as necessary for business, operational, legal, security, or record-keeping purposes.
12. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications
- Request deletion of personal information where applicable
- Ask how your personal information is being used
13. Children’s Privacy
Our website and services are not intentionally directed to children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent.
14. Policy Updates
Lavin Pharma (M) Sdn. Bhd. may update this Privacy Policy from time to time. Any updated version will be posted on this page.
15. Contact Information
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us: