Returns & Refunds Policy
At Lavin Pharma (M) Sdn. Bhd., customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below for orders placed through Lazada, Shopee, and TikTok Shop.
General Return Conditions
Returns or refund requests may be accepted under the following conditions:
Eligibility For Returns
To be eligible for a return or refund request:
- The item must be unused and in its original packaging
- All original labels and accessories must be included
- Return request must be submitted within the platform return period
- Clear photos or videos may be required as supporting evidence
- Products damaged due to misuse or improper handling are not eligible
Submit Request
Submit your return or refund request directly through the platform order page.
Provide Evidence
Upload photos, videos, or order details to support your request.
Review Process
The platform and seller will review your request based on policy guidelines.
Refund / Return
Approved requests will proceed with refund processing or item return instructions.
Lazada Returns & Refunds
Customers may submit a return or refund request directly through the Lazada app, website, or Help Centre.
- Requests must comply with Lazada’s Return & Refund Policy
- Refunds are processed according to Lazada’s payment procedures
- Processing time may vary depending on bank and logistics handling
- Customers may be required to return the item for verification
Shopee Returns & Refunds
Customers may submit a Return/Refund request directly through the Shopee app or website.
- Photos or unboxing videos may be required as evidence
- All requests are subject to Shopee review and approval
- Refund timelines follow Shopee payment guidelines
- Some returns may require shipping the item back to seller
TikTok Shop Returns & Refunds
Customers may request returns or refunds through TikTok Shop Order History.
- Claims for damaged or missing items should include evidence
- Approved refunds are processed according to TikTok Shop policies
- Return eligibility may vary depending on item condition
- Refund processing time depends on payment provider approval
Need Help With Your Order?
If you need assistance regarding returns, refunds, damaged items, missing parcels, or order inquiries, our customer support team is here to help.